AI Product Operations Manager Job at Abnormal Security, Remote

MHlUTEVpSENQR01wVm9mc3pFcFBzTkpvbFE9PQ==
  • Abnormal Security
  • Remote

Job Description

About the Role

Enable Abnormal's AI product teams to operate efficiently with a customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.

What will you do

Operational Excellence

  • Implement a structured AI product development lifecycle for all Market Initiatives
  • Manage monthly product release/launch process with clear standards
  • Lead cross-functional rituals including product reviews and launch meetings

Data-Driven Insights

  • Establish product performance metrics reviews across product areas
  • Build dashboards to track product performance and customer sentiment
  • Provide visibility into development progress and technical dependencies

Process Optimization

  • Define AI PM best practices and maintain Product Ops playbook
  • Manage Request for Enhancements process with effective triage
  • Drive AI-powered customer support automation initiatives

Customer & GTM Alignment

  • Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
  • Communicate product updates with clear enablement materials
  • Work with sales and customer success to improve feature adoption

Must Haves

  • 5+ years in product operations or program management, preferably in AI native company
  • 1-2 years of people management experience (preference for leading product operations and/or analytics teams)
  • Strong data analysis skills and communication abilities
  • Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
  • Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
  • Background working with engineering, product and GTM teams in Enterprise SaaS environments
  • Experience in cybersecurity or email security industry

#LI-PP1


At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our page.

Base pay range:

$172,100—$202,500 USD

San Francisco/New York Base pay range:

$191,300—$225,000 USD

Job Tags

Remote job,

Similar Jobs

Selby Jennings

Real Estate Investor Relations Associate/Sr. Associate Job at Selby Jennings

 ...Selby Jennings has been engaged to find a real estate investor relations associate by a Los Angeles-based private equity real estate investment firm specializing in strategic partnerships with developers across the United States, United Kingdom, and Europe. As a Real... 

Dignity Health

RN Med Surg PRN Job at Dignity Health

 ...accountability of total patient care and relief charge nurse duties.The Staff Nurse position treats/cares for patients of all ages.\#RN@DH**Qualifications****Minimum Required**+ Current California RN license required+ Current BLS and ACLS certification from the... 

Blue Sky Hospitality Solutions

Complex Senior Human Resources Manager-EnVue Autograph Collection Hotel & Residence Inn by Marriott - Weehawken, NJ Job at Blue Sky Hospitality Solutions

 ...concerns. Talent Management & Development Oversee end-to-end recruitment, onboarding, and offboarding for both hotels. Drive...  ...progressive HR experience , with at least 3 years in a hotel or hospitality leadership role. Experience with union environments is... 

24 Seven Talent

Talent Acquisition Manager Job at 24 Seven Talent

 ...seeking an experienced and strategic Senior Talent Acquisition (TA) Manager to join our Human Resources team and lead full-cycle recruiting efforts across the organization. This role is responsible for shaping and executing talent strategies, driving recruitment... 

Royal Caribbean Group

Head Butcher Job at Royal Caribbean Group

KEY RESPONSIBILITIES Ensures the smooth and efficient operation and control of the Butcher Shop and production on a day-to-day basis according to the company policies.; Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports.; Responsible...