Job Description

WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.

Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

• Career Growth & Development - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
• Supportive & Inclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
• Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.

POSITION SUMMARY

The PACS Administrator is responsible for managing the operations, system maintenance, and quality control of the medical imaging and cardiology Picture Archiving and Communication System (PACS), as well as supporting other imaging-related applications such as Powerscribe One, across a multi-hospital healthcare system. This role ensures that imaging workflows, system functionality, and technologies align with operational efficiency, regulatory compliance, and financial performance goals.

The PACS Administrator will collaborate with clinical, financial, and IT teams to troubleshoot issues, implement system enhancements, and provide ongoing support for the enterprise Radiology and Cardiology PACS environment. Additionally, this individual will work directly with facility counterparts across multiple locations to maintain the proper functioning and optimization of the PACS system.

** This is a fully remote position with minimal travel required for production deployment events and periodic training sessions or meetings. **

PRIMARY RESPONSIBILITIES

• Ensure compatibility with DICOM, HL7, and other healthcare interoperability standards to support seamless data exchange between imaging systems and hospital networks.
• Maintain, monitor, and troubleshoot PACS infrastructure to ensure uninterrupted operation, optimal performance, and system reliability.
• Collaborate with radiology, cardiology, and other clinical departments to improve imaging workflows, optimize patient flow, and enhance process efficiency.
• Develop and implement standardized operating procedures, protocols, and administrative policies in alignment with compliance and governing bodies.
• Work closely with vendors, corporate management, and medical imaging teams to oversee and coordinate strategic planning for medical imaging technology and system upgrades.
• Act as a liaison between clinical departments, biomed, IT, vendors, and external agencies to ensure timely service delivery and effective problem resolution.
• Provide technical support and serve as a subject matter expert for PACS applications, assisting in advanced troubleshooting, system enhancements, and integration efforts.
• Support change initiatives, including the development, interpretation, implementation, and evaluation of goals, objectives, and process improvement activities during system upgrades or transitions.
• Ensure PACS systems and related processes comply with HIPAA, CMS, Joint Commission, and other healthcare regulatory requirements to maintain legal and accreditation standards.
• Implement robust security measures to protect sensitive patient and financial information, including user access controls and audit trails.
• Conduct system performance audits, disaster recovery planning, and backup validation to maintain data integrity and minimize operational risks.
• Assist with the integration of PACS with electronic health records (EHR), radiology information systems (RIS), and other imaging platforms to ensure interoperability and data accuracy.
• Provide user training and develop instructional materials to support radiologists, technicians, and administrative staff in maximizing PACS functionality.
• Monitor imaging workflow analytics, generate reports on system utilization, and provide insights for operational improvements and strategic decision-making.
• Lead PACS-related projects, including implementation of new imaging technologies, system enhancements, and performance optimizations.

EXPERIENCE/EDUCATION REQUIREMENTS

• Bachelor's degree in Healthcare Informatics, Information Technology, Business Administration, or a related field (preferred).
• 2-4 years of experience in healthcare PACS/RIS or other imaging and integration support experience.
• Experience with system integrations and HL7 interfaces.
• Strong knowledge of both Radiology and Cardiology PACS systems.
• Experience with Change Healthcare PACS (preferred)

SKILLS/REQUIREMENTS

• Ability to analyze complex data, identify trends, and propose actionable solutions.
• Strong verbal and written communication skills for working with multidisciplinary teams and end-users.
• Demonstrated ability to lead PACS projects, introducing new functionalities and improving overall performance within the department.
• Proven leadership skills to guide the PACS team and direct actions to ensure success for both the team and the organization as a whole.

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