Customer Service Manager Job at HARTMANN GROUP, Rock Hill, SC

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  • HARTMANN GROUP
  • Rock Hill, SC

Job Description

Seeking a growing company where you can make a big impact? We're hiring a leader to provide direction to our customer service team and ensure a seamless customer experience. You will play a pivotal role in ensuring customer fulfillment excellence and a smooth internal operational flow between multiple departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Direct supervision of customer support representatives and provides coaching and guidance in the support of customers
  • Drive Order Fulfillment Improvements (Order Entry, Triage/Troubleshooting, Pricing, Invoicing, etc)
  • Product launches – support new product launches/changes and work directly customers on new product system set ups
  • Customer Focus – identify operational efficiency improvements and drive focused improvement projects (Order Frequency optimization, system enhancements, stock alerts, etc.)
  • Cross Functional Team Development – collaborate with internal teams (Marketing, Sales, Finance) to understand key business initiatives and assists in operationalizing the initiatives
  • Customer Master Data Maintenance – work closely with customers to understand their order fulfillment process and we can best collaborate (EDI/IT setups, order setups, demand/forecasting)

EDUCATION & EXPERIENCE:

  • Bachelor’s Degree in Business or related field
  • Proven success in a management/supervisory role
  • Experience in a distribution/manufacturing business
  • A high level of commitment to customer service
  • Strong verbal, influencing, problem-solving and written communication skills
  • Able to build strong working relationships and collaboration effectively within teams
  • MRP/ERP experience (SAP preferred)
  • Proficient in MS Office (Outlook, Excel, etc)

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