Job Description
Job Title: Customer Service Representative
Job Overview:We are seeking a friendly and reliable Customer Service Representative to join our client’s team and play a key role in delivering excellent service within a dynamic logistics environment. This onsite, contract-to-hire position based in Westampton, NJ, focuses on assisting customers with scheduling shipments, resolving service inquiries, and ensuring a smooth flow of communication across departments.
Compensation:Work Schedule:- Monday to Friday, 10:30 AM – 7:00 PM
Key Responsibilities of the Customer Service Representative:- Respond to inbound calls, emails, and faxes to assist customers with general inquiries, scheduling, and issue resolution
- Schedule pickups and delivery appointments, trace shipments, and provide accurate ETAs and freight quotes
- Coordinate with internal teams, delivery partners, brokers, and container stations to ensure timely shipments
- Document all customer interactions for follow-up and recordkeeping
- Support billing accuracy and coordinate communication regarding Driver Collect and C.O.D. shipments
- Prepare and audit daily reports, compile custom customer data as needed
- Assist customers with online portal registration and usage
- Meet key performance standards, including call quality, process knowledge, schedule adherence, and contact efficiency
Qualifications and Skills for the Customer Service Representative:- 1+ year of customer-facing experience in a retail, hospitality, or office setting (e.g., retail associates, bank tellers, or fast-food service)
- Strong tenure in previous roles preferred; minimal job-hopping
- Experience in a fast-paced environment with strong attention to detail
- Comfortable with Microsoft Office (Word, Excel, Outlook); accurate typing and data entry skills
- Dependable with excellent communication and problem-solving skills
- Able to prioritize and manage multiple tasks under deadlines
- Willingness to maintain a flexible schedule to support business needs
- Professional, personable, and responsive to customer concerns
Why Join Us?This is a great opportunity to build your career in a supportive and fast-paced environment with a path to permanent employment. We value dependability, a positive attitude, and a willingness to grow. You’ll gain hands-on experience in logistics operations while providing meaningful support to customers.
About Us:Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
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Job Tags
Permanent employment, Contract work, Flexible hours, Monday to Friday,