Job Description
Job Summary (in list format):
- Provide tier one technical support to internal and external customers in a high-volume call center environment.
- Troubleshoot hardware, software, and connectivity issues for internal users; escalate complex issues to second-tier support or senior management as needed.
- Assist external customers with website support, password resets, online account management, and mobile driver's license provisioning.
- Monitor and manage ticket queues, assign tickets to appropriate staff, and ensure timely escalation and resolution of issues.
- Perform minor repairs and installation of hardware, software, or peripheral equipment according to specifications.
- Deliver high-quality customer service while handling difficult situations and ensuring ticket completion.
- Maintain up-to-date knowledge of Windows 7/10, MS Office, Active Directory, and Apple iOS.
- Communicate effectively with both internal team members and external clients.
- Work onsite at DDS Headquarters in Conyers, Georgia; remote work is not permitted.
- Requires a high school diploma or GED and at least 6 months of call center customer service experience (2+ years preferred).
- Bilingual (Spanish) skills are preferred.
Job Tags
Full time, Remote job, Work visa,
Similar Jobs
The Walt Disney Company
The Walt Disney Studios encompasses a collection of respected film studios, including Disney, Walt Disney Animation Studios, Pixar Animation Studios, Lucasfilm, Marvel Studios, Searchlight Pictures, and 20th Century Studios. It is also home to Disney Theatrical Group,...
International SOS
...in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global... ...world. We have an exciting opportunity for a Coordinating Nurse to join us in a dynamic office based clinical role where you will...
MedKoder
Position Location: 100% Remote This is a full-time, remote position that offers a flexible schedule. Description: MedKoder, LLC is seeking a remote Professional HCC Risk Adjustment Coder who will apply both technical and specialized expertise to help healthcare...
Allied Universal
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of... ...programs, company discounts, perks, and more.As a Hospital Security Officer, you will serve and safeguard a high profile healthcare...
BAE Systems
...Program ManagerFull TimePhoenix AZ 85044-5313 USAPosted 08/01/2025Job Descriptionback to topJob Description BAE Systems Inc is seeking a Program Manager to join its organization in Phoenix, AZ.You will aid with designs, development, and...