Job Description
Job Summary (in list format):
- Provide tier one technical support to internal and external customers in a high-volume call center environment.
- Troubleshoot hardware, software, and connectivity issues for internal users; escalate complex issues to second-tier support or senior management as needed.
- Assist external customers with website support, password resets, online account management, and mobile driver's license provisioning.
- Monitor and manage ticket queues, assign tickets to appropriate staff, and ensure timely escalation and resolution of issues.
- Perform minor repairs and installation of hardware, software, or peripheral equipment according to specifications.
- Deliver high-quality customer service while handling difficult situations and ensuring ticket completion.
- Maintain up-to-date knowledge of Windows 7/10, MS Office, Active Directory, and Apple iOS.
- Communicate effectively with both internal team members and external clients.
- Work onsite at DDS Headquarters in Conyers, Georgia; remote work is not permitted.
- Requires a high school diploma or GED and at least 6 months of call center customer service experience (2+ years preferred).
- Bilingual (Spanish) skills are preferred.
Job Tags
Full time, Remote job, Work visa,
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