Manager of Tour Directors Job at Travel Staff, Redondo Beach, CA

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  • Travel Staff
  • Redondo Beach, CA

Job Description

** In-office (Redondo Beach, CA) or Remote**

Summary:  The Manager of Tour Directors is responsible for overseeing the scheduling, recruiting, training, and performance of our network of freelance Tour Directors. This role ensures that every group departure is staffed with the right person for the right trip while maintaining consistent service quality across all tours. In addition, to coordinating day-to-day logistics, this role is also responsible for training initiatives and organizing the annual Tour Director Symposium.

Key Responsibilities:

  • Tour Director Scheduling & Assignment
  • Training & Product Familiarization
  • Performance Monitoring & Feedback
  • Tour Director Support & Communication
  • Annual Tour Director Symposium
  • Process Improvement & Reporting

Qualifications:

  • Must have worked 2yrs or more in tour or cruise operations
  • Experience working with, managing and scheduling Tour Directors
  • Strong organizational and logistical skills with a high level of attention to details
  • Confident communicator with excellent interpersonal and conflict-resolution skills
  • Comfortable analyzing guest feedback and using data to drive people decisions
  • Proficiency with scheduling, CRM, or tour operations platforms
  • Passion for travel industry and understanding of what creates memorable, well-executed guest experiences

Job Tags

Full time, Freelance, Work at office, Remote work,

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