Job Description

Are you ready to unlock insights that drive strategic growth? As the Manager of Performance Analytics in Small Business, you will measure performance by product and sales channel, track key KPIs like penetration and churn rates, and monitor growth in competitive areas. Using Charter's advanced BI tools, you will transform data into actionable insights, guiding major campaigns and initiatives. Join us to make a significant impact, shaping our strategic direction and enhancing our competitive edge across diverse geographies.

What our Manager of Performance Analytics, Enjoy Most About the Role

• Enhancing Customer Experience: Actively and consistently supporting efforts to simplify and improve the customer journey across all segments.
• Comprehensive Performance Analysis: Delivering in-depth reporting and analysis.
• Sales Channel Effectiveness: Measuring and tracking key performance indicators related to sales channel productivity, close rates, and revenue metrics.
• Strategic Growth Monitoring: Contributing to the development and maintenance of robust reporting capabilities to monitor growth by business segment, market, and competitive areas.
• Impactful Campaign Insights: Measuring and tracking the performance of significant marketing campaigns using advanced analytical techniques to optimize sales yield and outcomes.

Working Conditions

Normal office environment: This position qualifies for our Hybrid Work Policy, allowing eligible employees to work from home up to one day a week. Some occasional travel may be required.

Required Qualifications

Education

• Bachelor’s degree in marketing, Management, Finance, Statistics, or Economics from an accredited college or related field or equivalent work experience.

Experience

• 6-8 years of experience in Marketing, Sales, Business Intelligence, or Strategic Planning.

Technical Skills

• Proficiency in MS Office, especially Excel, along with hands-on experience in developing business performance reports.

Skills & Abilities

• Communication: Your ability to present complex intelligence in an understandable way will foster clear insights and decision-making.
• Analytical Expertise: Your strong aptitude for analyzing business trends and performance measurement will drive strategic initiatives.
• Project Management: Your skills in managing large, complex projects will ensure successful outcomes.
• Organizational Skills: Your attention to detail and ability to thrive in dynamic environments will contribute to our fast-paced success.

Preferred Qualifications

• MBA and 2+ years of management or leadership experience.

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MAN510 2025-56765 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area, 1 day per week,

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